SmartView uses Internet Explorer to connect to the Analytic Provider Services (APS) server. Internet Explorer has a very low default timeout setting for retrieving data. So hopefully you are being proactive and reading this prior to this issue appearing, but if not the following should help you fix the issue.įix Number 1 – Internet Explorer Timeout Setting on Client Machine This can turn out to be an administrators worst nightmare especially if a company is right in the middle of their planning or forecast cycle. While there are many performance settings for Analytic Provider Services and Essbase to increase the performance of SmartView retrievals, nothing can prepare an administrator for a power user that shares their 10 MB excel file containing 100’s of HSGetValue functions and calls each user to hit the refresh button at the same time. Even though the developers have added a ton of new features to SmartView, clients and end users still like to use the tried and true HSGetValue and HSSetValue functions.

SmartView has come a long way over the years, especially the Planning Ad-Hoc capabilities.

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